Customers wishing to return items should first contact us by telephone on 0121 773 2228. Returned items will be refunded if returned in a saleable condition. Customers are requested to return faulty goods at their expense to our warehouse address complete with invoice number or date of original purchase plus a short description of the problem.
It is recommended that returns are sent via insured postal methods - preferably Royal Mail.
Our technical people when then either replace or refund the original purchase value plus reasonable cost towards the postage.
Liability is limited to the replacement value of the goods.